Shipping Policy
Effective April 2025 – applies to customers in the United States, Canada, Europe, and Asia Pacific.
Region Definitions
| Region | Included Destinations |
|---|---|
| United States, Canada | 48 contiguous U.S. states + Washington D.C., Alaska, Hawaii, and Canada’s 10 provinces |
| Europe | Germany, United Kingdom |
| Asia Pacific | Japan, Singapore |
Order Processing
Most orders leave our warehouse within 48 hours of payment confirmation. As soon as your order ships, we’ll email you a tracking number so you can follow its progress in real time.
Shipping Options & Fees
| Shipping Method | Region | Estimated Delivery | Shipping Fee |
|---|---|---|---|
| Standard Shipping | Contiguous U.S. 48 states + D.C. | 5 – 7 business days | Free |
| Standard Shipping | Alaska & Hawaii | 5 – 9 business days | US $15.00 |
| Standard Shipping | Canada (10 provinces) | 5 – 9 business days | Free |
| Scheduled Courier Delivery | Contiguous U.S. 48 states + D.C. | 2 – 5 business days | US $15.00 |
| Standard Shipping | Germany & United Kingdom | 5 – 9 business days | Free |
| Standard Shipping | Japan & Singapore | 5 – 9 business days | Free |
Scheduled Courier Delivery is not available outside the 48 contiguous U.S. states + D.C.
Important Notes
- Delivery times are estimates in business days and may vary due to weather, holidays, customs clearance, or other factors beyond our control.
- Items may ship in multiple packages depending on availability.
- If you have any questions about your shipment, we’re happy to help.
We’re committed to making sure your order arrives safely and on time.